James Velasquez
President and CEO, PT&T
Speaker Profile
Mr. Velasquez has served as its President & CEO since July 2018. He is currently a board member of MRC Allied, 5GS Security, DRI Philippines and The Philippine Red Cross, Rizal Chapter. He is a member of the Management Association of the Philippines (MAP) and the British Chamber of Commerce of the Philippines (BCCP).
At the helm of PT&T’s revival, the Company vastly improved its operations, subscriber base, and financial viability. Over the past five years, revenues have surged by 248% at a remarkable 28% CAGR, showcasing substantial subscriber growth and the introduction of IT services as a new business segment. Core EBITDA has also experienced impressive growth, increasing by 74% at a 12% CAGR since the company's revival. The company has likewise reversed its Capital Deficiency a thousand times and registering a No Capital Deficiency position as of December 2023. Moreover, the Company’s focus on customer centricity is central to its growth. Mr. Velasquez’ customer-centric approach is evident in PT&T's remarkable Customer Satisfaction (CSAT) rating of 93% as of December 2023.
Beyond revenue growth, PT&T has attained noteworthy milestones, securing ISO certifications both for Quality Management System (QMS) and Information Security Management System (ISMS), and executing a successful rehabilitation program.
The company's commitment to legacy, coupled with a forward-thinking approach, reflects a distinctive strategy in the competitive awards landscape. PT&T, under his leadership, has garnered several industry accolades:
1. The Global Economic Awards 2021 – Most Innovative Telecom Services Provider-PH and Best CSR Initiatives (Telecom)-PH
2. Gawad Maestro Awards 2021 – Learning & Development Organization of the Year for the Private Sector
3. Asia Leaders Awards 2022 – Mr. Velasquez has been recognized as one of the Top 50 “Rising Tigers: Nation Builders” in the Asia Pacific
4. Growth Champions 2022 and 2023 – Ranked 13th in 2022 and 11th in 2023 in Philippine Daily Inquirer; Ranked 439th in 2022 and 325th in 2023 in Financial Times; both in partnership with international market research firm Statista.
5. Gawad Maestro Awards 2023 – Learning & Development Program of the Year and Learning & Development Manager of the Year
6. Asian Management Excellence Awards 2024 – Philippines’ Health and Wellness Initiative of the Year-Telecommunications and Mr. Velasquez as Philippines Executive of the Year-Telecommunications
Prior to joining PT&T, he was a Senior Executive for IBM Global Technology Services – Asia Pacific with 30 years’ experience in running several business units in the Philippines, ASEAN, and Asia Pacific, with focus on IT Business and Infrastructure Management, Operations, P&L, and Regional Sales. Previously, he was the President and Country General Manager of IBM Philippines where he was responsible for the overall IBM business operations and led the company to both domestic and global delivery growth. He also served as Chairman of IBM Philippines and associated IBM subsidiaries. Mr. Velasquez was formerly a Trustee of Philippine Business for Social Progress (PBSP), Board Member of the Management Association of the Philippines, Director of Rappler Inc., Director of Asia Pacific College, and Trustee of UST Engineering Alumni Association.
He was a recipient of the following recognitions: UST Engineering Centennial Award for Industry Leadership and UST Engineering Hall of Fame, UST's The Outstanding Alumni Award for Business Management, and Letran Alumni Award for Industry and one of the recipients of Letran’s Grandes Figuras. He received the CEO Excel Awards in 2011 in addition to garnering various recognitions for IBM Philippines in the areas of Corporate Social Responsibility, Marketing, HR, & ICT.